Shipping policy
Shipping Policy
Welcome to Ascend Gear! We’re committed to delivering your hiking and camping essentials as quickly and reliably as possible. Please read our shipping policy below to understand how and when you can expect your order.
📦 Order Processing Time
-
All orders are processed within 1–2 business days (excluding weekends and holidays).
-
You’ll receive a confirmation email once your order has been successfully placed, and a follow-up email with tracking details once it ships.
-
If there are any delays due to high order volume or stock issues, we’ll contact you directly via email.
🚚 Shipping Times & Rates
We currently ship to the United States, Canada, United Kingdom, and select international countries.
| Location | Standard Shipping Time | Cost |
|---|---|---|
| USA | 3–6 business days | Free Shipping |
| Canada | 3–6 business days | Free Shipping |
| UK | 3–6 business days | Free Shipping |
| International | 4–7 business days | Free Shipping |
🏕️ Note: Shipping times are estimates and may vary slightly due to factors outside our control (e.g., customs, weather, postal delays).
🌍 International Orders
-
We offer free international shipping to supported countries.
-
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
-
Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses.
📦 Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number. You can track your package via the link provided in the email or directly from our website on the Track Order page.
❗ Missing or Damaged Items
If your package is missing or arrives damaged:
-
Contact us within 7 days of delivery at [ascend.gear.co@gmail.com].
-
Include your order number, photos (if applicable), and a brief explanation.
-
We'll investigate and work with you to resolve the issue promptly.
💬 Questions?
If you have any questions or need help with your shipping details, feel free to reach out to our support team at [ascend.gear.co@gmail.com].
Thank you for shopping with Ascend Gear — where adventure begins with every order.